We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags if it has them and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@proglitz.co.uk. If your return is accepted, we will send a confirmation email with return instructions. You will be responsible for arranging and paying for the return of the goods to us. Please ensure that you receive and retain a proof of postage, ideally tracked for the proof of your return in case we do not receive it. Without this, no refund will be granted. You must send it back to us within the 30-day return policy. Items received after this or sent back to us without first requesting a return will not be accepted and no refund will be given.

You can always contact us for any return question at returns@proglitz.co.uk.

Damages and issues
Please inspect your order upon your delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided that the goods are unused and true to your request we will replace the goods or offer you a refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.